Privacy Policy

Privacy Policy

1. Who We Are

Welcome to Munohatour.com. We are Munohatour, a travel and tour company committed to providing memorable experiences through our range of travel services. Our website address is: https://www.munohatour.com.

For any privacy-related concerns, you can contact us at:

Email: privacy@munohatour.com
Phone: +60 10 959 6650
Address: Munoha Tour Suite 2a-2, 2nd Floor, Wilayah Complex, Jalan Munshi Abdullah, Kuala Lumpur 50250, Malaysia

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal data from our users and site visitors, including:

  • Personal Information: Name, email address, contact details, and any other information provided during account registration or booking.
  • Transactional Data: Information related to purchases, bookings, and other transactions made through our website.
  • Technical Data: Data collected through cookies, analytics, and other technical processes, such as IP address, browser type, and operating system.
  • Sensitive Data: In certain cases, we may collect sensitive personal data, such as health information, to cater to specific travel needs.

We collect this data to provide and improve our services, process transactions, communicate with you, and comply with legal obligations. We also use your data to enhance your experience on our website and to offer personalized recommendations.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you submit a contact form on Munohatour.com, we collect your name, email address, and any other information you choose to provide. This information is retained for customer service purposes and will not be used for marketing purposes without your consent. Contact form submissions are kept for a period of six months.

Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us track your preferences, remember your login details, and analyze site traffic. The types of cookies we use include:

  • Essential Cookies: Necessary for the basic functioning of our website.
  • Performance Cookies: Used to analyze site usage and improve our services.
  • Functionality Cookies: Enable personalized features, such as remembering your preferences.
  • Third-Party Cookies: Used by third-party services, such as social media platforms and analytics providers, to track user behavior.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

Analytics

We use analytics services to understand how our users interact with Munohatour.com. This data helps us improve our website and tailor our services to better meet your needs. The analytics data we collect is generally anonymous and does not include personally identifiable information. You may opt out of analytics tracking by adjusting your browser settings or by using the opt-out options provided by our analytics provider.

3. Who We Share Your Data With

We may share your data with trusted third-party service providers to facilitate our services, such as:

  • Payment Processors: To process payments securely.
  • Cloud-Based Services: For data storage and management.
  • Marketing Partners: To deliver personalized content and offers (only if you have opted in).

We ensure that all third-party providers comply with applicable data protection laws and have appropriate privacy policies in place. We do not sell or rent your personal data to third parties.

4. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention periods are as follows:

  • Contact Form Submissions: 6 months.
  • Analytics Records: 1 year.
  • Customer Purchase Records: 10 years.

After the retention period expires, your data will be securely deleted or anonymized.

5. What Rights You Have Over Your Data

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete data.
  • Erasure: You can request the deletion of your data, subject to certain conditions.
  • Restriction: You can request the restriction of processing your data in certain circumstances.
  • Data Portability: You can request to receive your data in a structured, commonly used format.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us at privacy@munohatour.com. We will respond to your request within 30 days.

6. Where Your Data Is Sent

We may transfer your data to third-party providers outside the European Union. In such cases, we ensure that the data is protected to European data protection standards through mechanisms such as Privacy Shield, model clauses in contracts, or binding corporate rules.

Our web hosting and cloud storage providers are also required to comply with these standards.

7. How We Protect Your Data

We take the security of your personal data seriously and have implemented the following measures:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Access Control: We restrict access to your data to authorized personnel only.
  • Two-Factor Authentication: We use two-factor authentication for access to sensitive systems.
  • Staff Training: We provide regular training to our staff on data protection and privacy best practices.

We also conduct regular privacy impact assessments to identify and mitigate risks to your data.

8. What Data Breach Procedures We Have in Place

In the event of a data breach, we have established procedures to quickly identify, assess, and contain the breach. We will notify affected users and relevant authorities within 72 hours if the breach is likely to result in a high risk to your rights and freedoms. We also have mechanisms for internal reporting and investigation of breaches, and we may offer bug bounties for identifying potential vulnerabilities.

9. What Third Parties We Receive Data From

We may receive data about you from third-party sources, such as social media platforms, payment processors, or marketing partners. This data is used to enhance our services and provide personalized experiences. We ensure that any third-party data received complies with applicable privacy laws and is processed in accordance with this Privacy Policy.

10. What Automated Decision Making and/or Profiling We Do With User Data

Munohatour.com does not currently engage in automated decision-making or profiling with user data. If this changes in the future, we will update this Privacy Policy accordingly and provide detailed information about the processes involved, including the logic used, the significance and consequences of such processing, and the rights of users to contest these decisions.

11. Industry Regulatory Disclosure Requirements

As a member of the tourism industry, we are subject to various regulatory requirements, including data protection laws. We are committed to complying with all relevant regulations and ensuring that your data is handled in a lawful and transparent manner.

12. Contact Information

If you have any privacy-related questions, concerns, or requests, please contact us at:

Email: privacy@munohatour.com
Phone: +60 10 959 6650
Address: Munoha Tour Suite 2a-2, 2nd Floor, Wilayah Complex, Jalan Munshi Abdullah, Kuala Lumpur 50250, Malaysia

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The latest version will always be available on our website, and we encourage you to review it periodically. Your continued use of our website and services constitutes acceptance of any changes made to this Privacy Policy.